Customer Support Agent (software) [#4912] Field It Type Permanent Location Montreal, Qc

Alteo Inc

Montreal, QC, Canada
On-site
Respond to user calls and emails
Technical or software training requests
Impeccable customer experience
Respond to user calls and emails for technical or software training requests, ensuring an impeccable customer experience

Job Summary

  • Respond to user calls and emails for technical or software training requests, ensuring an impeccable customer experience.
  • Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction.
  • Become an expert on software features to update and create internal and external documentation.

Matching Summary

Respond to user calls and emails for technical or software training requests, ensuring an impeccable customer experience.

Skills & Requirements

Must-have

  • Respond to user calls and emails
  • Technical or software training requests
  • Impeccable customer experience
  • Identify, analyze, and resolve issues
  • Expert on software features
  • Create and update documentation

Nice-to-have

  • Proactive contact with clinics
  • Emergency management
  • Customer focus and adaptability
  • Work under pressure
  • Interpersonal skills and patience

Key Requirements

  • 5+ years of experience in technical support/customer service
  • DEC and/or certification in customer service/support
  • Experience with Microsoft Office applications
  • Experience with the Windows environment
  • Ability to create and update documentation and videos

Work Rights

Not specified

Tailored Resume

Cover Letter