Customer Service Intermediate Analyst

Citi Handlowy

Tampa, Florida, United States
Base: $58,656.00 - $78,180.00; bonus/equity: discr...
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2-5 years of customer experience
Investigative and analytical skills
Clear written and verbal communication
** Citi Handlowy is seeking a Customer Service Intermediate Analyst in Tampa, Florida, to manage a portfolio of high-profile clients and provide exceptional customer service. The role requires a minimum of 2-5 years of relevant experience and focuses on resolving customer issues, enhancing client relationships, and ensuring compliance with regulations. **

Job Summary

  • The role is responsible for managing a portfolio of high-profile clients and resolving their queries in a timely and professional manner.
  • Employees must advise on process improvements and advocate for reengineering initiatives to enhance the overall client experience.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking a Customer Service Intermediate Analyst in Tampa, Florida, to manage a portfolio of high-profile clients and provide exceptional customer service. The role requires a minimum of 2-5 years of relevant experience and focuses on resolving customer issues, enhancing client relationships, and ensuring compliance with regulations. **

Salary

Base: $58,656.00 - $78,180.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off.

Skills & Requirements

Must-have

  • 2-5 years of customer experience
  • Investigative and analytical skills
  • Clear written and verbal communication

Nice-to-have

  • Business or financial environment experience
  • Project management and organizational skills
  • Ability to influence stakeholders

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-5 years of relevant customer experience
  • Proven ability to manage risk and ensure compliance

Work Rights

Not specified

Tailored Resume

Cover Letter