Provide operational excellence in branch customer service and safety by coordinating operations functions, supporting and mentoring associates
Job Summary
Provide operational excellence in branch customer service and safety by coordinating operations functions, supporting and mentoring associates.
Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.
Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards.
Matching Summary
Provide operational excellence in branch customer service and safety by coordinating operations functions, supporting and mentoring associates.
Skills & Requirements
Must-have
Operational excellence in customer service
Maintain high safety standards
Process customer returns and credits
Manage branch OH&S program
Train associates on system and operations
Inventory accuracy and management
Maintain clean and organized branch
Nice-to-have
Influence teamwork for efficiency
Identify solutions to operational issues
Continuous improvement in administrative tasks
Mentor branch staff for excellence
Product knowledge standards
Key Requirements
High school diploma required
2-3 years recent, related experience
Experience in administration, Customer Service, Operation and Health and Safety Support
Working knowledge of Microsoft Word, Excel, Outlook