Director Of Operations

Ticketmaster

Tokyo, Japan
Onsite
Fluent in english and japanese
Direct experience managing client support staff
Strong working knowledge of microsoft excel
Ticketmaster is seeking a Director of Operations for their Tokyo, Japan office, responsible for leading operational support and enhancing client satisfaction in the ticketing service sector. The role involves staff management, client relationship building, and overseeing product support while promoting a positive company culture

Job Summary

  • The Director of Operations provides leadership for employees and delivers outstanding support, vision, and guidance for the region.
  • This role is responsible for strengthening client relations, increasing client satisfaction, and managing budgets, purchasing, and hiring.
  • The position requires fluency in both English and Japanese to effectively serve as the first point of contact for the local ticketing team.

Matching Summary

Match Score: 85

Ticketmaster is seeking a Director of Operations for their Tokyo, Japan office, responsible for leading operational support and enhancing client satisfaction in the ticketing service sector. The role involves staff management, client relationship building, and overseeing product support while promoting a positive company culture.

Skills & Requirements

Must-have

  • Fluent in English and Japanese
  • Direct experience managing client support staff
  • Strong working knowledge of Microsoft Excel
  • Extensive account management experience
  • Proven track record in project management

Nice-to-have

  • Experience in ticketing or live events industry
  • Sound judgment and critical thinking abilities
  • Ability to lead in a fast-paced environment
  • Demonstrated success in operations innovation
  • Outstanding interpersonal qualities

Key Requirements

  • Fluency in English and Japanese
  • Direct experience managing client support staff
  • Background in ticketing or live events preferred

Work Rights

Not specified

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