Jefe De Centro De Atención Al Cliente (importante Organización) Cordoba, Argentina Atención Al Cliente, Call Center Y Te

ESENTIA RH

Córdoba, Argentina
On-site
Lead customer service center
Manage customer service team
Analyze performance indicators
Direct, supervise, and coordinate the Customer Service Center, managing the team in charge

Job Summary

  • Direct, supervise, and coordinate the Customer Service Center, managing the team in charge.
  • Analyze management indicators, prepare area reports, and propose improvement plans.
  • Drive continuous improvement of service processes and implement technological innovations.

Matching Summary

Direct, supervise, and coordinate the Customer Service Center, managing the team in charge.

Skills & Requirements

Must-have

  • Lead customer service center
  • Manage customer service team
  • Analyze performance indicators
  • Implement technological innovations
  • Coordinate with other departments

Nice-to-have

  • Excellent communication skills
  • Customer-oriented
  • Continuous improvement focus
  • Proactive
  • Teamwork and leadership skills

Key Requirements

  • Degree in Administration, Marketing, or related fields
  • Experience leading customer service teams
  • Proficiency in CRM and Microsoft 365

Work Rights

Not specified

Tailored Resume

Cover Letter