Supv Crc

THE UNITED ILLUMINATING COMPANY

Orange, CT, US
Base: $79,000 to $99,000; bonus/equity: up to 16% ...
Customer relations center supervision
Spanish/english bilingual required
Handle escalated customer calls
This position is operational & supervisory in nature and ensures that high quality customer service is delivered

Job Summary

  • This position is operational & supervisory in nature and ensures that high quality customer service is delivered.
  • Supervisors provide employee development and training and may present both internally/externally.
  • The base salary range for this position is dependent upon experience and location, ranging from $79,000 to $99,000 plus up to 16% bonus.

Matching Summary

This position is operational & supervisory in nature and ensures that high quality customer service is delivered.

Salary

Base: $79,000 to $99,000; Bonus/Equity: up to 16% bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Relations Center supervision
  • Spanish/English bilingual required
  • Handle escalated customer calls
  • Employee development and training
  • Process improvement initiatives

Nice-to-have

  • Unionized workforce management
  • Account collections experience
  • NERC Reliability Standards compliance

Key Requirements

  • 7 years customer service experience
  • Progressive call center responsibility
  • Demonstrated leadership accomplishments
  • Bachelor's degree with 3 years experience OR 5+ years advanced experience

Work Rights

Not specified

Tailored Resume

Cover Letter