Process insurance policy operations underwriting claims
Make outbound calls for case follow-ups
AIA is seeking a Contact Centre Advisor for its Hong Kong region to handle customer inquiries related to insurance policies. The role emphasizes delivering exceptional customer service through various communication channels while collaborating with internal partners
Job Summary
The role involves handling customer inquiries and complaints regarding insurance policy operations including underwriting, policy owner service, and claims.
Employees are expected to deliver world-class customer service through telephone, email, or live chat channels for the Hong Kong market.
The position requires working closely with AIA Hong Kong Business Partners and Panel strategic partners to resolve complex complaints and uncertain issues.
Matching Summary
Match Score: 85
AIA is seeking a Contact Centre Advisor for its Hong Kong region to handle customer inquiries related to insurance policies. The role emphasizes delivering exceptional customer service through various communication channels while collaborating with internal partners.
Skills & Requirements
Must-have
Handle customer inquiries via phone email chat
Process insurance policy operations underwriting claims
Make outbound calls for case follow-ups
Document call activities and follow-up items
Resolve complaints with business partners
Nice-to-have
World-class customer service delivery
Ability to provide advice to CSRs
Cross-functional support capability
Commitment to continuous improvement
Key Requirements
Experience in insurance policy operations
Strong communication skills for multi-channel support