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IQVIA UK is seeking a Genesys Contact Center Specialist in Bogotá, Colombia, to optimize their contact center operations through innovative solutions. The role requires experience with the Genesys platform, specifically in configuration and administration, to enhance customer experience and operational efficiency.
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Job Summary
The role involves configuring and optimizing the Genesys Cloud/Engage platform to drive digital transformation in customer experience.
Candidates will collaborate with IT and operations teams to integrate Genesys with internal systems like CRMs and reporting tools.
IQVIA offers ongoing training in Genesys and related tools within a dynamic, technology-driven environment.
Matching Summary
Match Score: 75
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IQVIA UK is seeking a Genesys Contact Center Specialist in Bogotá, Colombia, to optimize their contact center operations through innovative solutions. The role requires experience with the Genesys platform, specifically in configuration and administration, to enhance customer experience and operational efficiency.
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Skills & Requirements
Must-have
2-4 years Genesys Cloud or Engage experience
IVR design and call routing expertise
Genesys integration with CRM and databases
Level 2 support for Genesys incidents
Basic networking knowledge SIP VoIP
Nice-to-have
Strong analytical thinking skills
Effective communication with stakeholders
Continuous improvement mindset
Ability to work independently
Technical English proficiency
Key Requirements
2–4 years of Genesys experience
Technical English reading capability
Experience with APIs and external system integration