Credit Customer Success Manager

S&P Global Market Intelligence

United States
Not specified in the job description
Customer journey management
Platform adoption and usage growth
Client engagement and retention
S&P Global Market Intelligence is seeking a Credit Customer Success Manager to oversee the customer journey, focusing on client onboarding, engagement, and retention. The role requires a proactive approach to strengthen client relationships and ensure the successful adoption of the company’s analytical solutions

Job Summary

  • Manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support.
  • Develop and execute proactive and ongoing engagement initiatives across the customer journey in collaboration with Marketing, Product, and account teams.
  • Benefits include health & wellness, flexible downtime, continuous learning, investment in your future, and family-friendly perks.

Matching Summary

Match Score: 85

S&P Global Market Intelligence is seeking a Credit Customer Success Manager to oversee the customer journey, focusing on client onboarding, engagement, and retention. The role requires a proactive approach to strengthen client relationships and ensure the successful adoption of the company’s analytical solutions.

Skills & Requirements

Must-have

  • Customer journey management
  • Platform adoption and usage growth
  • Client engagement and retention
  • Data-driven processes
  • Salesforce and CRM tools

Nice-to-have

  • Proactive customer experience
  • Trusted advisor role
  • Continuous learning environment
  • Thoughtful problem solving
  • Industry and product expertise

Key Requirements

  • Bachelor's degree in Finance, Economics, Business, or related field
  • 2-5 years of work experience
  • Experience with CRM systems (e.g., Salesforce)
  • Strong MS Office skills
  • Indefinite right to work in the United States

Work Rights

Indefinite right to work in the United States

Tailored Resume

Cover Letter