Payments Customer Journey Expert

ING

Madrid, Spain
Fully remote
Digital payments expert
Core banking transformation
Product owner responsibilities
As a Digital Payments Expert, you will be a key member of a squad of Core Banking Transformation, providing broad knowledge on ING products, services, channels, and local Payments Regulations

Job Summary

  • As a Digital Payments Expert, you will be a key member of a squad of Core Banking Transformation, providing broad knowledge on ING products, services, channels, and local Payments Regulations.
  • You will represent the voice of the customer (External and internal) improving the processes, analyzing data to extract operational information for decision taken, and creating reports for Operations areas.
  • ING offers flexibility, restaurant cards, health and life insurance, flexible remuneration, company shuttles, banking benefits, and 360º care of the employee.

Matching Summary

As a Digital Payments Expert, you will be a key member of a squad of Core Banking Transformation, providing broad knowledge on ING products, services, channels, and local Payments Regulations.

Skills & Requirements

Must-have

  • Digital Payments Expert
  • Core Banking Transformation
  • Product Owner responsibilities
  • Analyze data for decision making
  • Collaborate with suppliers
  • Strong English is a must have

Nice-to-have

  • Remote collaboration skills
  • Cross-cultural sensitivity
  • Adaptability to change
  • Risk management in offshore setup
  • Technical knowledge for communication

Key Requirements

  • 5/7 years of experience managing complex projects
  • Master or bachelor’s degree
  • Customer focused and results-oriented
  • Strong effective presentations skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter