Support Admin - Global Helpdesk (rotational Shift)

Guidewire Software

Bangalore, India
Fully remote
Windows 10 & 11 and apple os x support
Active directory, exchange, apple support
Network protocols, vpn troubleshooting
Join Guidewire’s Business Technology (BizTech) team in Bengaluru, driving innovation and operational excellence to power Guidewire’s growth as a leading vertical SaaS company

Job Summary

  • Join Guidewire’s Business Technology (BizTech) team in Bengaluru, driving innovation and operational excellence to power Guidewire’s growth as a leading vertical SaaS company.
  • As a Support Admin - Global Helpdesk, you will play a pivotal role in ensuring seamless technology experiences for our global workforce.
  • We are committed to supporting key corporate initiatives and enabling every team member to thrive in a dynamic, inclusive environment.

Matching Summary

Join Guidewire’s Business Technology (BizTech) team in Bengaluru, driving innovation and operational excellence to power Guidewire’s growth as a leading vertical SaaS company.

Skills & Requirements

Must-have

  • Windows 10 & 11 and Apple OS X support
  • Active Directory, Exchange, Apple support
  • Network protocols, VPN troubleshooting
  • Google Workspace, Zoom, Slack, Okta
  • Remote deployment tools experience
  • Flexible hours and on-call rotation

Nice-to-have

  • Embrace AI and data-driven insights
  • Virtual environments experience
  • Global helpdesk or SaaS environment

Key Requirements

  • 4+ years desktop support experience
  • Active Sync experience
  • Zscaler, ServiceNow experience
  • Support VIP/Executive Management
  • Strong documentation skills
  • Physical ability to lift and install equipment

Work Rights

Not specified

Tailored Resume

Cover Letter