Clinic/practice Assistant, Call Center

Center for Integration Science

Pembroke, MA, United States
Base: $17.71 - $24.94phly; bonus/equity: not speci...
Fully remote
High school diploma or ged required
Handle high volume of inbound calls
Schedule patient appointments
The Center for Integration Science is seeking a full-time Call Center Representative for their Pembroke, MA location, focusing on exceptional patient care and support within a multidisciplinary team. The role involves handling a high volume of inbound calls, scheduling appointments, and providing customer service to patients, with a preference for candidates who have experience in a medical call center or office

Job Summary

  • The role involves supporting a multidisciplinary team by handling approximately 50-75 inbound calls per day to ensure efficient patient care.
  • Mass General Brigham is committed to delivering coordinated and comprehensive healthcare experiences across multiple locations in Massachusetts, New Hampshire, and Maine.
  • Employees receive competitive base pay ranging from $17.71 to $24.94 per hour along with comprehensive benefits and career advancement opportunities.

Matching Summary

Match Score: 85

The Center for Integration Science is seeking a full-time Call Center Representative for their Pembroke, MA location, focusing on exceptional patient care and support within a multidisciplinary team. The role involves handling a high volume of inbound calls, scheduling appointments, and providing customer service to patients, with a preference for candidates who have experience in a medical call center or office.

Salary

Base: $17.71 - $24.94/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Handle high volume of inbound calls
  • Schedule patient appointments
  • Answer patient inquiries
  • Troubleshoot customer issues

Nice-to-have

  • Strong customer service experience
  • Previous medical call center experience
  • Experience in medical office environment
  • Proficiency in Microsoft Office

Key Requirements

  • High school diploma or GED
  • Onsite work at Pembroke, MA location
  • Full-time availability Monday to Friday

Work Rights

Not specified

Tailored Resume

Cover Letter