Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Senior Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role involves providing customer service and technical support for their SaaS products, requiring a combination of technical skills and strong communication abilities
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems.
Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
The position offers flexible work schedules requiring at least 50% time in the office or field per quarter, along with participation in 24/7 global support shifts.
Matching Summary
Match Score: 85
Workday is seeking a Senior Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role involves providing customer service and technical support for their SaaS products, requiring a combination of technical skills and strong communication abilities.
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Basic knowledge of SQL syntax
Experience with api client tools like Postman or SoapUI
Nice-to-have
Previous experience with HCM or Talent solutions
Experience building internal documentation
Previous experience with SOAP, WSDL, XML integrations
Experience with health monitoring tools
Resilience when faced with tight resolution timeframes
Key Requirements
2 years of experience with SaaS Enterprise software
Demonstrable ability to support HCM, Talent Acquisition, or Talent solutions