Retail Agent Support

Touraxis

Cape Town, South Africa
Hybrid
Accuracy and attention to detail
Booking and documentation management
Agent support and communication
The Retail Agent Support role is integral to the smooth and efficient operation of the Retail Agent Team, responsible for delivering high-quality administrative and operational support across all booking-related activities

Job Summary

  • The Retail Agent Support role is integral to the smooth and efficient operation of the Retail Agent Team, responsible for delivering high-quality administrative and operational support across all booking-related activities.
  • Key responsibilities include accurately processing and managing travel bookings, ensuring compliance with internal procedures and external travel requirements, and acting as a key point of contact for travel agents.
  • The role contributes to seamless customer journeys, maintains high service standards, and supports the scalability and growth of the business through meticulous data management and quality assurance.

Matching Summary

The Retail Agent Support role is integral to the smooth and efficient operation of the Retail Agent Team, responsible for delivering high-quality administrative and operational support across all booking-related activities.

Skills & Requirements

Must-have

  • Accuracy and attention to detail
  • Booking and documentation management
  • Agent support and communication
  • Deadline and payment monitoring
  • Quality assurance checks

Nice-to-have

  • Proactive problem-solving approach
  • Service-oriented mindset
  • Adaptability to changing priorities
  • Knowledge sharing and best practices

Key Requirements

  • Experience within travel, bookings, or operational support
  • Familiarity with booking systems or CRM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter