Servicedesk Mitarbeiter (w/m/d)

DekaBank Deutsche Girozentrale

Germany
On-site
Itil best practices
Incident management
24/7 operation support
DekaBank Deutsche Girozentrale is seeking a Junior Incident Manager (w/m/d) for their servicedesk team, responsible for managing IT incidents and ensuring smooth IT operations. The ideal candidate should have a background in (business) informatics or a related IT field, possess technical understanding, and be willing to work in a dynamic environment with a focus on incident management

Job Summary

  • You will be the first point of contact for IT disruptions, managing them from reception to resolution.
  • You will document incidents, analyze causes, and contribute to developing sustainable countermeasures.
  • We offer a modern work environment, individual development opportunities, and a collegial atmosphere with flat hierarchies.

Matching Summary

Match Score: 85

DekaBank Deutsche Girozentrale is seeking a Junior Incident Manager (w/m/d) for their servicedesk team, responsible for managing IT incidents and ensuring smooth IT operations. The ideal candidate should have a background in (business) informatics or a related IT field, possess technical understanding, and be willing to work in a dynamic environment with a focus on incident management.

Skills & Requirements

Must-have

  • ITIL best practices
  • Incident Management
  • 24/7 operation support
  • IT infrastructure knowledge
  • Communication skills

Nice-to-have

  • Teamwork and collaboration
  • Proactive problem-solving
  • Continuous improvement mindset

Key Requirements

  • Degree in (Business) Informatics or equivalent IT qualification
  • First practical experience in IT operations, support, or incident management
  • Willingness to take on on-call duty
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira)

Work Rights

Not specified

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