Service Resolution Representative

C3presents

Auckland, New Zealand
**
Customer service background
Ability to meet targets and deadlines
Flexible to work rotating shifts
** C3presents is seeking a Service Resolution Representative for their Fan Support team in Auckland, New Zealand, or Melbourne, Australia. The role focuses on providing high-quality customer service and solutions to fans while maintaining strong relationships with internal and external stakeholders. **

Job Summary

  • The Service Resolution Team acts as the ultimate stop in providing solutions for fans by liaising directly with clients and internal departments.
  • The role involves investigating customer claims, resolving queries, supporting internal teams, and improving processes to enhance fan experience.
  • Ticketmaster values a diverse and inclusive culture with a strong commitment to teamwork, integrity, and reliability in delivering live event experiences.

Matching Summary

Match Score: 75

** C3presents is seeking a Service Resolution Representative for their Fan Support team in Auckland, New Zealand, or Melbourne, Australia. The role focuses on providing high-quality customer service and solutions to fans while maintaining strong relationships with internal and external stakeholders. **

Skills & Requirements

Must-have

  • Customer service background
  • Ability to meet targets and deadlines
  • Flexible to work rotating shifts
  • Experience with ticketing operations
  • Proactive problem-solving skills
  • Team collaboration skills

Nice-to-have

  • Positive and friendly attitude
  • Strong critical thinking
  • Ability to adapt to change
  • Willingness to take feedback
  • Passion for live entertainment
  • Strong work ethic

Key Requirements

  • Police clearance check due to PCI compliance
  • Knowledge of Ticketmaster applications (desirable)
  • Customer service experience
  • Ability to work rotating 7-day roster including weekends
  • Good attendance and Quality Assurance scores

Work Rights

Not specified

Tailored Resume

Cover Letter