Connect And Assure Specialist

82

Not specified; not specified; benefits include 18 ...
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Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer order management
** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure a high-quality customer experience within the telecommunications sector. The ideal candidate should possess strong technical knowledge and experience in customer support, along with excellent communication and organizational skills. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure a strong customer experience with nbn services.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure a high-quality customer experience within the telecommunications sector. The ideal candidate should possess strong technical knowledge and experience in customer support, along with excellent communication and organizational skills. **

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer order management
  • Stakeholder communication skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and engagement
  • Operational process improvement mindset
  • Strong organizational skills
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Permanent full-time position with rostered shifts
  • Experience supporting business customers in operational environments

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter