Platform Support Lead

220

Bangalore, India
7-9 years concur support experience
Incident and problem management
Vendor relationship management
The role serves as the key liaison between delivery, testing, and environment teams to ensure seamless Concur platform performance

Job Summary

  • The role serves as the key liaison between delivery, testing, and environment teams to ensure seamless Concur platform performance.
  • Candidates must monitor high-priority incidents, drive permanent solutions through root cause analysis, and maintain strict adherence to SLAs.
  • The position requires building strong relationships with external vendors and internal stakeholders to govern service quality and continuous improvement.

Matching Summary

The role serves as the key liaison between delivery, testing, and environment teams to ensure seamless Concur platform performance.

Skills & Requirements

Must-have

  • 7-9 years Concur support experience
  • Incident and problem management
  • Vendor relationship management
  • Cross-team coordination skills
  • Root cause analysis expertise

Nice-to-have

  • Concur Expense certification
  • ServiceNow familiarity
  • Cognos reporting knowledge
  • Integration middleware experience
  • Strong stakeholder communication

Key Requirements

  • Bachelor's degree in IT or related field
  • 7-9 years of Concur support experience
  • Flexible to work shifts in Bangalore

Work Rights

Not specified

Tailored Resume

Cover Letter