Aftersales Analyst

gmpdc.ca

Hybrid
Analyze post-sales business performance
Develop management reports and dashboards
Monitor customer satisfaction indicators
Analyze the performance of the post-sales business including services, parts, warranties, and maintenance contracts

Job Summary

  • Analyze the performance of the post-sales business including services, parts, warranties, and maintenance contracts.
  • Develop, update, and manage management reports, KPIs, and dashboards covering sales, margins, productivity, backlog, and repair times.
  • Coordinate with commercial, operations, finance, and dealer teams to ensure information accuracy and consistency.

Matching Summary

Analyze the performance of the post-sales business including services, parts, warranties, and maintenance contracts.

Skills & Requirements

Must-have

  • Analyze post-sales business performance
  • Develop management reports and dashboards
  • Monitor customer satisfaction indicators
  • Control budget execution and targets
  • Identify process improvement opportunities

Nice-to-have

  • Proactive mindset and continuous improvement
  • Strong business acumen and profitability focus
  • Knowledge of post-sales operations
  • Experience with ERP systems

Key Requirements

  • Bachelor's degree in Business or Engineering
  • 1+ years of business analysis experience
  • Intermediate Excel skills
  • Ability to work cross-functionally

Work Rights

Not specified

Tailored Resume

Cover Letter