Senior Customer Success Guide, Salesforce Platform

Salesforce

Dublin, Ireland
Salesforce platform expertise
Customer adoption and value realization
Proactive and reactive guidance
Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products

Job Summary

  • Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products.
  • With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products.

Skills & Requirements

Must-have

  • Salesforce Platform expertise
  • Customer adoption and value realization
  • Proactive and reactive guidance
  • Architecture and product expertise

Nice-to-have

  • Passionate about bettering business
  • Driven by innovation
  • Organized and agile
  • Excellent presentation skills

Key Requirements

  • 5+ yrs relevant experience
  • Undergraduate degree minimum
  • Trailhead Ranger
  • Salesforce Administrator Certified
  • Sales Cloud Consultant Certified
  • Ability to learn new technologies quickly
  • Consultative and customer-focused approach

Work Rights

Not specified

Tailored Resume

Cover Letter