Front Office Team Member

Sofitel Sydney Wentworth

London, United Kingdom
On-site
Guest check-in and check-out
Handling payments and accounts
Fluency in english
Our mission is to make the impossible possible to realise your dreams by providing caring and impeccable service

Job Summary

  • Our mission is to make the impossible possible to realise your dreams by providing caring and impeccable service.
  • As a Front Office Team Member, you will ensure guests have a memorable experience from arrival to departure by delivering exceptional service and personalized attention.
  • Employee benefits include discounted rates worldwide, free meal breaks, complimentary stays, pension scheme, health insurance, and opportunities for career development.

Matching Summary

Our mission is to make the impossible possible to realise your dreams by providing caring and impeccable service.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handling payments and accounts
  • Fluency in English
  • Shift work availability
  • Customer service orientation
  • Use of Opera or related systems

Nice-to-have

  • Up-selling and promotion skills
  • Proactive problem solving
  • Experience with guest complaint handling
  • Team communication and handover
  • Knowledge of Accor Loyalty Membership

Key Requirements

  • Right to work in the UK
  • Experience in customer service is an asset
  • Fluency in English

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter