Base: $27.29 - $39.58; bonus/equity: not specified...
**
Routine end-user computing support
Itsm platform ticket management
Standard hardware deployment assistance
**
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The ideal candidate will have a background in technical or customer support, with strong communication skills and a commitment to customer service.
**
Job Summary
The role provides foundational technical support for end-user computing systems and applications within a leading biomedical research institution.
Employees are expected to resolve routine issues, deploy standard hardware, and follow ITIL-aligned processes for incident and request activities.
This position serves as a high-value contributor to sustaining JAX IT Support Excellence while developing technical skills under general direction.
Matching Summary
Match Score: 75
**
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento, CA, to provide foundational technical support for end-user computing systems and applications. The ideal candidate will have a background in technical or customer support, with strong communication skills and a commitment to customer service.
**
Salary
Base: $27.29 - $39.58; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Routine end-user computing support
ITSM platform ticket management
Standard hardware deployment assistance
Basic OS troubleshooting skills
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Collaborative team learning approach
Knowledge base article contribution
Ongoing technical skill development
Effective client communication skills
Key Requirements
High School Diploma or GED required
1 year of technical support experience
CompTIA ITF+ or A+ certification preferred
Associate's degree in IT preferred
Experience with Windows and macOS operating systems