Cx Insignts / Voc Analyst

The Cigna Group

Riyadh, SA
Competitive salary aligned with the market; not sp...
Hybrid
3-5 years cx analytics experience
Nps csat ces survey analysis
Data visualization dashboard creation
The role converts customer feedback and performance data into actionable insights that drive decision making and measurable improvements

Job Summary

  • The role converts customer feedback and performance data into actionable insights that drive decision making and measurable improvements.
  • Cigna Saudi Arabia is committed to delivering best-in-class health solutions aligned with Vision 2030 while serving over 180 million customers worldwide.
  • Employees enjoy a multicultural hybrid working environment with competitive salary, private medical insurance, and an educational development program.

Matching Summary

The role converts customer feedback and performance data into actionable insights that drive decision making and measurable improvements.

Salary

Competitive salary aligned with the market; Not specified; Private Medical Insurance, Employee Wellbeing Benefits, Educational Development Program

Skills & Requirements

Must-have

  • 3-5 years CX analytics experience
  • NPS CSAT CES survey analysis
  • Data visualization dashboard creation
  • Root cause analysis of sentiment
  • Stakeholder communication skills

Nice-to-have

  • Healthcare industry background preferred
  • Service environment experience
  • Ability to simplify complex data
  • Collaborative team environment
  • Continuous learning mindset

Key Requirements

  • 3-5 years in CX analytics or VoC
  • Strong analytical skills with Excel and dashboards
  • Experience in healthcare or service environments

Work Rights

Not specified

Tailored Resume

Cover Letter