Senior Technical Architect I (contact Center & Genesys)

BCE Inc

Mississauga, Ontario, Canada
On-site
Genesys cloud cx and engage platforms
Terraform for deployment automation
Java, javascript, and python development
Participate in the development and configuration of contact centre solutions (CCaaS), including components related to Natural Language (NLU/NLP), Conversational Robots (AI – chat/voice Bots), WFM, WFO, and Self-Service IVR with call routing technologies

Job Summary

  • Participate in the development and configuration of contact centre solutions (CCaaS), including components related to Natural Language (NLU/NLP), Conversational Robots (AI – chat/voice Bots), WFM, WFO, and Self-Service IVR with call routing technologies.
  • Collaborate closely with Sales and Project Management teams, and participate in functional and technical analysis, including designing the target solution.
  • Bell offers a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family.

Matching Summary

Participate in the development and configuration of contact centre solutions (CCaaS), including components related to Natural Language (NLU/NLP), Conversational Robots (AI – chat/voice Bots), WFM, WFO, and Self-Service IVR with call routing technologies.

Skills & Requirements

Must-have

  • Genesys Cloud CX and Engage platforms
  • Terraform for deployment automation
  • Java, Javascript, and Python development
  • Contact Centre solution integration
  • Cloud-based contact centre solutions

Nice-to-have

  • AI-driven automation and NLU/NLP
  • Modernize technology stacks
  • Foster collaboration and shared purpose
  • Adapt quickly to new situations

Key Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
  • Experience with Genesys Cloud CX and Engage platforms
  • Experience with Terraform and deployment automation
  • Development experience in Java, Javascript, and Python
  • Knowledge of contact centre solutions from vendors like Genesys, NICE, AWS, Google
  • Experience delivering cloud-based solutions (CCaaS, Amazon Connect, Twilio, Google)
  • Experience in cloud computing architectures (IaaS, CCaaS, PaaS, SaaS)

Work Rights

Not specified

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