Duty Manager

ST. REGIS HOTEL SINGAPORE

Singapore, Singapore
Not specified
Strong working relationship with all departments
Resolve guest problems and complaints
Maintain integrity of the property
The St. Regis Hotel Singapore is seeking a Duty Manager to oversee property operations and ensure exceptional guest service. The role requires strong leadership and communication skills to manage guest relations and resolve any operational issues effectively

Job Summary

  • The Duty Manager serves as the property manager on duty to oversee all property operations and ensure the highest levels of hospitality.
  • This role involves intervening in guest and employee situations to maintain property integrity while achieving guest satisfaction.
  • The position requires recording guest issues in a tracking system and interacting regularly with customers to obtain feedback on service quality.

Matching Summary

Match Score: 85

The St. Regis Hotel Singapore is seeking a Duty Manager to oversee property operations and ensure exceptional guest service. The role requires strong leadership and communication skills to manage guest relations and resolve any operational issues effectively.

Skills & Requirements

Must-have

  • Strong working relationship with all departments
  • Resolve guest problems and complaints
  • Maintain integrity of the property
  • Display outstanding hospitality skills
  • Track service issues in system

Nice-to-have

  • Continuous improvement mindset
  • Positive example for guest relations
  • Regular interaction with customers
  • Expedite resolution of operational problems

Key Requirements

  • Experience in hotel operations management
  • Ability to handle guest complaints effectively
  • Knowledge of hospitality policies and standards

Work Rights

Not specified

Tailored Resume

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