Resident Engineer

Indigo Telecom Group

Kuala Lumpur, Malaysia
On-site
Audiocodes sbc experience
Genesys contact center support
P1 incident resolution
Indigo Telecom Group is seeking a Resident Engineer in Kuala Lumpur to provide essential support across multiple sites, focusing on maintaining service continuity and resolving high-priority incidents. The ideal candidate should have strong hands-on experience with specific telecom technologies and be prepared for on-call support, ensuring resilience in operations

Job Summary

  • The role provides critical onsite L2 support across multiple business locations and data centers in Kuala Lumpur.
  • Candidates must manage and resolve P1 critical incidents while ensuring service continuity through failover testing.
  • Indigo Telecom Group offers a diverse, inclusive culture with opportunities for professional growth in the expanding telecom market.

Matching Summary

Match Score: 85

Indigo Telecom Group is seeking a Resident Engineer in Kuala Lumpur to provide essential support across multiple sites, focusing on maintaining service continuity and resolving high-priority incidents. The ideal candidate should have strong hands-on experience with specific telecom technologies and be prepared for on-call support, ensuring resilience in operations.

Skills & Requirements

Must-have

  • AudioCodes SBC experience
  • Genesys Contact Center support
  • P1 incident resolution
  • L2 troubleshooting capability
  • Failover configuration validation
  • Onsite hands-on engineering

Nice-to-have

  • Stakeholder management skills
  • Vendor coordination experience
  • Inclusive culture participation
  • Shift-based coverage flexibility

Key Requirements

  • Must be based in Malaysia or hold valid Employment Pass
  • Strong hands-on experience with AudioCodes and Genesys platforms
  • Proven track record handling major P1 incidents
  • Availability for on-call rota including weekends and out-of-hours

Work Rights

Must be based in Malaysia or hold valid Employment Pass

Tailored Resume

Cover Letter