Customer Service Associate Iii- 2nd Shift (hybrid- In Uniondale, Ny)

National General Holdings Corp

Uniondale, NY, USA
Hybrid (2-3 days onsite, work from home remaining days)
Professionalism, accuracy, and empathy
Handle moderate to complex inquiries
Resolve routine, complex, and unique questions
National General Holdings Corp is seeking a Customer Service Associate III for the 2nd shift in a hybrid work environment at their Uniondale, NY office. The position involves handling moderate to complex customer inquiries, policy changes, and providing exceptional customer service. Ideal candidates should possess strong communication skills and the ability to work independently while managing multiple priorities

Job Summary

  • As a Customer Service Associate III, you’ll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates.
  • You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise.
  • This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team.

Matching Summary

Match Score: 75

National General Holdings Corp is seeking a Customer Service Associate III for the 2nd shift in a hybrid work environment at their Uniondale, NY office. The position involves handling moderate to complex customer inquiries, policy changes, and providing exceptional customer service. Ideal candidates should possess strong communication skills and the ability to work independently while managing multiple priorities.

Skills & Requirements

Must-have

  • Professionalism, accuracy, and empathy
  • Handle moderate to complex inquiries
  • Resolve routine, complex, and unique questions
  • Strong verbal and written communication
  • Ability to work independently
  • Highly organized and detail-oriented
  • Patience, empathy, and professionalism
  • Comfort handling complex conversations

Nice-to-have

  • Experience with Microsoft Office Suite
  • Prior exposure to insurance concepts

Key Requirements

  • 0-2 years of experience preferred
  • Entry-level candidates encouraged to apply
  • Authorization to work in the United States

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter