Patient Service Representative, Center For Advanced Medicine
University of Kansas Health System
High school diploma or ged required
1+ years customer service or healthcare experience
Proficiency with epic cadence scheduling system
This role is critical for creating a pleasant and seamless patient experience within an ambulatory clinic focused on coordinated care for chronic conditions
Job Summary
This role is critical for creating a pleasant and seamless patient experience within an ambulatory clinic focused on coordinated care for chronic conditions.
The Patient Service Representative manages front desk operations including high-volume check-ins, scheduling complex itineraries, and processing payments.
Candidates must maintain patient confidentiality, follow strict health system policies, and effectively communicate with providers and the clinical care team.
Matching Summary
This role is critical for creating a pleasant and seamless patient experience within an ambulatory clinic focused on coordinated care for chronic conditions.
Skills & Requirements
Must-have
High school diploma or GED required
1+ years customer service or healthcare experience
Proficiency with Epic Cadence scheduling system
Ability to collect copays and verify insurance
Knowledge of EMR systems like MyChart
Nice-to-have
College coursework towards Associate or Bachelor degree
Bilingual language skills with proficiency assessment
Experience in chronic care coordination programs
Strong problem resolution and communication skills
Key Requirements
High School Graduate or GED
1 or more years customer service or health care experience
Working knowledge of HMO, PPO, VA, Medicare insurance types