Hypercare Manager (w/m/d)

Fritz Schaefer GmbH

Dortmund, DE
On-site
Customer relationship management
Needs analysis and solution finding
Software testing and quality assurance support
We offer our WAMAS 5 customers premium support beyond final acceptance to ensure customer satisfaction and joint success

Job Summary

  • We offer our WAMAS 5 customers premium support beyond final acceptance to ensure customer satisfaction and joint success.
  • The role involves responsibility for customer relationships, conducting needs analyses, creating customer offers including price calculation, and supporting software testing and documentation.
  • Benefits include funded further training, flexible working hours, employee events, comprehensive health management, meal subsidies, free parking, business bike leasing, mobile work, and company pension schemes.

Matching Summary

We offer our WAMAS 5 customers premium support beyond final acceptance to ensure customer satisfaction and joint success.

Skills & Requirements

Must-have

  • Customer relationship management
  • Needs analysis and solution finding
  • Software testing and quality assurance support
  • Primary IT contact for customers
  • Intercultural competence
  • German and English language proficiency
  • Travel readiness about 20%

Nice-to-have

  • Agile mindset
  • Service orientation
  • Quick and uncomplicated communication
  • Experience with intralogistics software
  • Collaboration with sales teams

Key Requirements

  • Completed degree in IT or business
  • Practical experience with intralogistics software preferred
  • Consulting experience in IT or logistics
  • High intercultural competence
  • Very good German and English skills
  • Willingness to travel internationally about 20%

Work Rights

Not specified

Tailored Resume

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