Senior Engineer - Avp

DWS Group

Bangalore, India
Incident management
Problem management
Change management
This role is responsible for monitoring, managing, and responding to incidents, problems, and changes within the DWS Tech Control Room

Job Summary

  • This role is responsible for monitoring, managing, and responding to incidents, problems, and changes within the DWS Tech Control Room.
  • Key responsibilities include incident management, problem analysis, change support, governance activities, and IT operations control.
  • The position requires strong communication skills for drafting notifications to senior leaders and involves rotational shift work for 24x7 coverage.

Matching Summary

This role is responsible for monitoring, managing, and responding to incidents, problems, and changes within the DWS Tech Control Room.

Skills & Requirements

Must-have

  • Incident Management
  • Problem Management
  • Change Management
  • ITIL knowledge
  • ServiceNow
  • Splunk
  • UNIX/Linux
  • SQL/PLSQL

Nice-to-have

  • Cloud platforms (GCP)
  • Control-M scheduling tool
  • Tableau
  • Perl/Shell scripting

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Prior experience in a control room or IT operations environment
  • Experience with incident, problem, change, and knowledge management tools
  • Proficiency in creating performance reports and analyzing KPIs
  • Excellent command of English, both written and spoken

Work Rights

Not specified

Tailored Resume

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