Senior Analyst - Customer Support (japanese)

Land Securities Group

Not specified; shift allowance included; comprehen...
3d onsite
Native japanese language proficiency
Business english communication skills
1-3 years customer service experience
The role serves as the primary entry point for customers in Japan seeking support for Trading, Risk Management, Media, and Wealth Management applications

Job Summary

  • The role serves as the primary entry point for customers in Japan seeking support for Trading, Risk Management, Media, and Wealth Management applications.
  • Employees must maintain positive relationships with customers while resolving issues efficiently across telephony, electronic, and live chat channels.
  • The position offers a comprehensive 3-month onboarding program, shift allowances, and a hybrid working model with three days in the office.

Matching Summary

The role serves as the primary entry point for customers in Japan seeking support for Trading, Risk Management, Media, and Wealth Management applications.

Salary

Not specified; Shift allowance included; Comprehensive benefits including healthcare and retirement planning

Skills & Requirements

Must-have

  • Native Japanese language proficiency
  • Business English communication skills
  • 1-3 years customer service experience
  • Application usability support expertise
  • Strict adherence to case handling procedures

Nice-to-have

  • Growth mindset and teamwork skills
  • Experience in financial markets front office
  • Knowledge of Trading products and applications
  • Strong analytical problem-solving abilities
  • Ability to work in hybrid team environment

Key Requirements

  • University Degree in Business, Economics, or Finance preferred
  • Native Japanese and Business English fluency required
  • 1-3 years experience in customer service or application support

Work Rights

Not specified

Tailored Resume

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