Director, Global Customer Insights

Hi Tech IT - An Initiative to Digitise

Franklin Lakes, New Jersey, USA
Base: $174,800.00 - $314,700.00 usd annual; bonus/...
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Global customer insights agenda
Launch excellence enablement
Customer-centricity and external orientation
** Hi Tech IT is seeking a Director of Global Customer Insights to lead the development and implementation of data-driven insights across the organization. This fully remote role emphasizes customer-centric decision-making and requires extensive experience in market research and insights generation. **

Job Summary

  • The Director, Global Customer Insights is accountable for leading the development and evolution of enterprise-wide Insights and data‑driven decision‑making across BD.
  • This role will enable end-to-end Insights vision, operating model, and governance, ensuring customer-driven decision-making is embedded across the organization.
  • A key focus of the role is enabling Launch Excellence for priority programs across the organization.

Matching Summary

Match Score: 75

** Hi Tech IT is seeking a Director of Global Customer Insights to lead the development and implementation of data-driven insights across the organization. This fully remote role emphasizes customer-centric decision-making and requires extensive experience in market research and insights generation. **

Salary

Base: $174,800.00 - $314,700.00 USD Annual; Bonus/Equity: Annual Bonus Potential Discretionary LTI Bonus Potential; Benefits: Health and Well-being Benefits, Retirement and Financial Well-being, Life Balance Programs

Skills & Requirements

Must-have

  • Global Customer Insights agenda
  • Launch Excellence enablement
  • Customer-centricity and external orientation
  • Primary and secondary research execution
  • Data synthesis and executive storytelling
  • Human-centered design and innovation frameworks

Nice-to-have

  • Champion customer centricity
  • Elevate external orientation
  • Bring voice of the customer
  • Foster inclusive, growth-centered culture

Key Requirements

  • 15+ years of progressive experience in strategic Insights and analytics roles
  • 5+ years of experience in Innovation and Launch/ Marketing excellence oriented roles
  • Bachelor's degree required; MBA strongly preferred
  • Experience operating effectively in complex, matrixed global organizations

Work Rights

Not specified

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