Suitsupply is seeking a Product Manager for Customer Operations who will oversee the company's customer service technology stack, including Salesforce and various automation platforms. The role requires significant experience in product management and strong technical fluency to support global customer service operations
Job Summary
You will own the strategy, reliability, and evolution of the customer service technology stack including Salesforce, automation, and telephony systems.
The role requires leading complex, large-scale system implementations and migrations with minimal operational disruption.
You will partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
Matching Summary
Match Score: 85
Suitsupply is seeking a Product Manager for Customer Operations who will oversee the company's customer service technology stack, including Salesforce and various automation platforms. The role requires significant experience in product management and strong technical fluency to support global customer service operations.
Skills & Requirements
Must-have
5+ years product management experience
Deep Salesforce CRM platform expertise
Lead complex system implementations
Customer service technology stack knowledge
Automation and telephony platforms
Nice-to-have
Strategic and execution level balance
Cross-functional collaboration skills
Continuous improvement mindset
Vendor management experience
Key Requirements
5+ years in product management or platform ownership
Proven track record with large-scale migrations
Strong understanding of customer service tech stacks