Cx Program Manager

Jobgether

United States
On-site
Cross-functional program leadership
Customer experience management
Operational excellence execution
Jobgether is seeking a CX Program Manager for a partner company in the United States. This role focuses on enhancing customer experience and operational excellence by leading critical cross-functional programs that address compliance-related issues and product changes

Job Summary

  • This role sits at the intersection of customer experience, operational excellence, and cross-functional program leadership to resolve large-scale issues quickly.
  • You will coordinate across Product, Engineering, Legal, Compliance, and Customer-facing teams to protect trust and reduce risk.
  • Success requires strong program governance, analytical thinking, and the ability to manage complex, fast-moving situations with minimal disruption.

Matching Summary

Match Score: 85

Jobgether is seeking a CX Program Manager for a partner company in the United States. This role focuses on enhancing customer experience and operational excellence by leading critical cross-functional programs that address compliance-related issues and product changes.

Skills & Requirements

Must-have

  • Cross-functional program leadership
  • Customer experience management
  • Operational excellence execution
  • Compliance incident resolution
  • Structured remediation processes

Nice-to-have

  • Strong analytical thinking skills
  • Ability to bring clarity to complexity
  • Strategic leadership capabilities
  • Hands-on operator mindset
  • Enterprise-wide decision making

Key Requirements

  • Strong program governance experience
  • Analytical thinking capabilities
  • Leadership in cross-functional environments

Work Rights

Not specified

Tailored Resume

Cover Letter