Chargé Relation Client (f/h)

ANKAMA

Roubaix, France
On-site
Customer service experience
Player support
Written and oral communication
ANKAMA is seeking a Customer Relations Officer to enhance their team in Roubaix, France, targeting candidates passionate about video games and possessing strong interpersonal skills. The role involves supporting players with personalized assistance through various communication channels while contributing to overall customer satisfaction

Job Summary

  • Establish a diagnosis, find the appropriate procedure and respond to player requests for information or complaints.
  • Provide personalized and qualitative responses to players via email, phone, or chat.
  • The position includes health coverage, meal vouchers, profit-sharing bonus, holiday bonus, transport pass reimbursement, housing assistance, and access to a gym and relaxation area.

Matching Summary

Match Score: 85

ANKAMA is seeking a Customer Relations Officer to enhance their team in Roubaix, France, targeting candidates passionate about video games and possessing strong interpersonal skills. The role involves supporting players with personalized assistance through various communication channels while contributing to overall customer satisfaction.

Skills & Requirements

Must-have

  • customer service experience
  • player support
  • written and oral communication
  • computer proficiency

Nice-to-have

  • knowledge of video games
  • multilingual skills
  • team player
  • empathetic listener

Key Requirements

  • Significant customer relationship experience
  • Organizational skills
  • Rigorous and empathetic nature
  • Listening and analytical skills
  • Excellent written and oral expression
  • Good command of IT tools

Work Rights

Not specified

Tailored Resume

Cover Letter