The role involves managing all aspects of front desk operations to ensure the highest quality guest experience while maintaining compliance with financial standards
Job Summary
The role involves managing all aspects of front desk operations to ensure the highest quality guest experience while maintaining compliance with financial standards.
Associates are responsible for hiring, training, and developing guest service staff through incentives and structured training plans to maximize productivity.
The company offers comprehensive health benefits, a 401k with employer match, and paid volunteer time as part of their rewards package.
Matching Summary
The role involves managing all aspects of front desk operations to ensure the highest quality guest experience while maintaining compliance with financial standards.
Skills & Requirements
Must-have
Front desk operations management
Guest service resolution skills
Staff hiring and training
Room inventory management
Internal audit process ownership
Department budget preparation
Nice-to-have
Strong leadership coaching abilities
Ability to work under pressure
Detail oriented approach
Innovation in guest experiences
Key Requirements
Two to three years of management experience
Three to five years hospitality customer service experience