Supervisor(a) De Operações / Atendimento

IQVIA UK

Supervise customer service agents
Ensure adherence to processes
Monitor operational indicators
The role involves supervising the daily customer service operation to ensure productivity, quality, and team development

Job Summary

  • The role involves supervising the daily customer service operation to ensure productivity, quality, and team development.
  • Responsibilities include monitoring operational indicators and supporting the coordinator in managing the operation.
  • The position offers a hybrid work model with four days required at the IQVIA office.

Matching Summary

The role involves supervising the daily customer service operation to ensure productivity, quality, and team development.

Skills & Requirements

Must-have

  • Supervise customer service agents
  • Ensure adherence to processes
  • Monitor operational indicators
  • Support coordinator in operations

Nice-to-have

  • Intermediate English proficiency
  • Results-oriented profile
  • Strong organizational skills
  • Good communication abilities

Key Requirements

  • Higher education degree in health area
  • Experience in team supervision
  • Knowledge of Office Suite (Excel, Word, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter