The role requires a comprehensive understanding of the healthcare landscape and application functionalities to manage support requests and vendor relationships
Job Summary
The role requires a comprehensive understanding of the healthcare landscape and application functionalities to manage support requests and vendor relationships.
Candidates will plan and execute application upgrades while maintaining detailed architecture documentation to ensure security and operational requirements are met.
The position offers opportunities to lead analyst-led projects and gain proficiency in clinically integrated hospital and physician office workflows.
Matching Summary
The role requires a comprehensive understanding of the healthcare landscape and application functionalities to manage support requests and vendor relationships.
Skills & Requirements
Must-have
5 years healthcare IT experience
Bachelor's degree in IT or related field
ITIL-aligned service management processes
Application support and documentation management
Proficiency in hospital and physician workflows
Nice-to-have
Strong analytical thinking and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and collaboratively
Experience with disaster recovery and security compliance
Willingness to participate in on-call rotation
Key Requirements
Bachelor's degree in IT, Engineering, Healthcare Informatics, or Computer Sciences
8+ years industry experience if degree is not held
Proven experience executing ITIL-aligned service management processes
Experience in managing application support and documentation
Ability to work independently and escalate appropriately after due diligence