Customer Service Representative I | Campinas/sp

Solenis

Campinas, SP, Brazil
Hybrid
Order entry and processing
Customer complaint resolution
Internal and external communication
Solenis is seeking a Customer Service Representative I for their Campinas, SP location, offering a hybrid work model. The role involves processing orders, resolving customer complaints, and supporting internal communication, requiring proficiency in Spanish and intermediate English

Job Summary

  • Perform order reception, verification, and entry into the system, as well as process rush orders and handle customer inquiries.
  • Contribute to communication and resolution of internal and external customer complaints, documenting orders and client requests.
  • Work in partnership with all departments to meet company deadlines and policies, guiding initial customer contacts and assisting communication between sales and other areas.

Matching Summary

Match Score: 80

Solenis is seeking a Customer Service Representative I for their Campinas, SP location, offering a hybrid work model. The role involves processing orders, resolving customer complaints, and supporting internal communication, requiring proficiency in Spanish and intermediate English.

Skills & Requirements

Must-have

  • Order entry and processing
  • Customer complaint resolution
  • Internal and external communication
  • Process documentation and adherence
  • Collaboration with other departments

Nice-to-have

  • Proactive problem solving
  • Adaptability and flexibility
  • Emotional intelligence
  • Learning agility
  • Customer empathy

Key Requirements

  • 1-2 years of experience
  • Advanced Spanish
  • Intermediate English
  • Intermediate Microsoft Office Suite

Work Rights

Not specified

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