Director - It Operations

AVANGRID MANAGEMENT COMPANY, LLC.

Boston, MA, US
Boston, ma - $180,000 - $224,000; orange, ct - $17...
It service management program
Incident, problem, change management
Configuration management database (cmdb)
The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program

Job Summary

  • The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.
  • Key responsibilities include leading Incident, Problem, Change, and Configuration Management, driving continuous improvement, and managing stakeholder communications.
  • The company offers competitive benefits, growth opportunities, generous performance-based bonuses, a 12% 401(k) match, and comprehensive health insurance.

Matching Summary

The Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations, overseeing the enterprise-wide IT Service Management program.

Salary

Boston, MA - $180,000 - $224,000; Orange, CT - $171,000 - $214,000; Bonus/Equity: Generous performance-based bonuses; Benefits: Competitive benefits and growth opportunities

Skills & Requirements

Must-have

  • IT Service Management program
  • Incident, Problem, Change Management
  • Configuration Management Database (CMDB)
  • ITIL processes
  • stakeholder communications
  • continuous process improvement

Nice-to-have

  • strategic direction
  • organizational objectives alignment
  • cross-functional team leadership
  • cost-effective resource utilization

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10 years of relevant experience
  • 5 years of leadership experience
  • ITIL or other IT service management frameworks experience

Work Rights

Not specified

Tailored Resume

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