Senior Executive - Program & Project Management

LTIMindtree

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On-site
Call ticket chat and email audits
Constructive feedback to agents
Process and policy adherence
LTIMindtree is seeking a Senior Executive in Program & Project Management focused on enhancing communication skills and customer experience through coaching and quality auditing. The ideal candidate will have a strong background in quality analysis, coaching, and training, with excellent communication skills and a detail-oriented approach

Job Summary

  • Conduct coaching sessions aimed at improving communication skills to enhance overall customer experience.
  • Maintain and share detailed reports on quality audits conducted ensuring transparency and continuous improvement.
  • Define clear performance standards and expectations to motivate agents toward excellence.

Matching Summary

Match Score: 85

LTIMindtree is seeking a Senior Executive in Program & Project Management focused on enhancing communication skills and customer experience through coaching and quality auditing. The ideal candidate will have a strong background in quality analysis, coaching, and training, with excellent communication skills and a detail-oriented approach.

Skills & Requirements

Must-have

  • Call Ticket Chat and Email audits
  • Constructive feedback to agents
  • Process and policy adherence
  • Accent neutralization and verbal communication
  • IT ticketing tools experience

Nice-to-have

  • Empathetic facilitator
  • Engaging learning environment
  • Resilient under pressure

Key Requirements

  • Bachelors degree in a related field
  • Proven work experience as a Quality Analyst, Voice Coach, Communication Trainer
  • Excellent written and verbal communication skills
  • Hands-on experience in Coaching, Quality audits, and feedback mechanisms

Work Rights

Not specified

Tailored Resume

Cover Letter