Principal Case Management Platform Manager

SoFi

Frisco, TX, US
Base pyy range listed below; final offer based on ...
On-site
10+ years experience with pega platform
Deep expertise in pega v7-v8+ and cloud
Lead enterprise platform migration end-to-end
SoFi is seeking a Principal Case Management Platform Manager in Frisco, TX, to lead the evolution and strategy of their enterprise case management platform, primarily focusing on Pega. The role involves overseeing the migration from Zendesk to Pega, optimizing workflows, and ensuring regulatory compliance while collaborating across various departments

Job Summary

  • This role exists to own and evolve SoFi's enterprise case management platform with a primary focus on Pega.
  • The position leads the end-to-end migration from Zendesk to Pega while driving automation of manual workflows across payments and lending.
  • SoFi is a next-generation financial services company using innovative mobile-first technology to help millions of members reach their goals.

Matching Summary

Match Score: 85

SoFi is seeking a Principal Case Management Platform Manager in Frisco, TX, to lead the evolution and strategy of their enterprise case management platform, primarily focusing on Pega. The role involves overseeing the migration from Zendesk to Pega, optimizing workflows, and ensuring regulatory compliance while collaborating across various departments.

Salary

Base pay range listed below; Final offer based on experience skills and location; Comprehensive benefits available

Skills & Requirements

Must-have

  • 10+ years experience with Pega platform
  • Deep expertise in Pega v7-v8+ and Cloud
  • Lead enterprise platform migration end-to-end
  • Design and optimize complex business workflows
  • Establish platform governance and standards

Nice-to-have

  • Pega Lead System Architect certification
  • Experience with GenAI and Constellation UI
  • Domain expertise in payments fraud or lending
  • Familiarity with IAM tools like Okta or SailPoint

Key Requirements

  • Bachelor's degree in technical or business field
  • 10+ years of Pega platform experience
  • Proven ability to operate in ambiguity

Work Rights

Not specified

Tailored Resume

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