Responsable De Calidad - Servicio Tic

Atos SE

Barcelona, Spain
On-site
Itsm process application
Sla compliance
24x7 support operations
Atos SE is seeking a Quality Manager for their IT support services in Barcelona, focusing on ensuring high-quality service delivery to a public administration body. The role emphasizes compliance with service level agreements, ITSM processes, and continuous improvement to enhance operational excellence and user satisfaction

Matching Summary

Match Score: 85

Atos SE is seeking a Quality Manager for their IT support services in Barcelona, focusing on ensuring high-quality service delivery to a public administration body. The role emphasizes compliance with service level agreements, ITSM processes, and continuous improvement to enhance operational excellence and user satisfaction.

Skills & Requirements

Must-have

  • ITSM process application
  • SLA compliance
  • 24x7 support operations
  • N1 N2 onsite support
  • Continuous improvement

Nice-to-have

  • Public sector experience
  • Operational excellence focus
  • User satisfaction mindset

Key Requirements

  • Experience in IT service quality management
  • Knowledge of ITIL/ITSM frameworks
  • Ability to manage multi-level support teams

Work Rights

Not specified

Tailored Resume

Cover Letter