Director, Customer Success

Elsevier

Base: $115,400 - $192,300; bonus: eligible for ann...
10+ years customer success leadership
Ehr integration expertise epic cerner
Leading cross-functional implementation teams
This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations for Elsevier Clinical Solutions

Job Summary

  • This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations for Elsevier Clinical Solutions.
  • The Director will build and mentor a multi-disciplinary team including implementation specialists, technical experts, and support professionals.
  • Candidates must have deep understanding of healthcare IT ecosystems and proven success driving customer adoption in complex enterprise environments.

Matching Summary

This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations for Elsevier Clinical Solutions.

Salary

Base: $115,400 - $192,300; Bonus: Eligible for annual incentive bonus; Benefits: Country specific benefits offered

Skills & Requirements

Must-have

  • 10+ years Customer Success leadership
  • EHR integration expertise Epic Cerner
  • Leading cross-functional implementation teams
  • Healthcare IT ecosystem knowledge
  • Driving customer adoption and retention

Nice-to-have

  • Strategic thinker with operational execution
  • Passion for improving healthcare outcomes
  • Experience scaling organizations in growth
  • Ability to lead through ambiguity
  • Advanced degree MBA or MHA preferred

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10+ years experience in Customer Success or Professional Services
  • Proven track record leading large cross-functional teams
  • Deep understanding of EHR systems like Epic and Cerner

Work Rights

Not specified

Tailored Resume

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