This role offers a 24/7 operational hybrid schedule with 2 to 3 days in the office to develop technical support capabilities through training and mentorship
Job Summary
This role offers a 24/7 operational hybrid schedule with 2 to 3 days in the office to develop technical support capabilities through training and mentorship.
The position involves managing Level 2 technical support for Amex GBT travel booking systems, resolving critical incidents within defined SLAs, and conducting root cause analysis.
Candidates will collaborate with global teams across regions to troubleshoot multi-tiered applications and ensure high-impact issues are addressed with speed.
Matching Summary
This role offers a 24/7 operational hybrid schedule with 2 to 3 days in the office to develop technical support capabilities through training and mentorship.