Software Support Analyst

Leidos UK

Not specified; not specified; benefits include lif...
**
Level 2 and level 3 software support experience
Itsm tools like jira and service manager
Strong understanding of itil processes
** Leidos UK is seeking a Software Support Analyst to provide Level 2 and Level 3 support for a Health Knowledge Management System as part of a multi-year Defence program. The role requires troubleshooting skills, knowledge of ITIL processes, and experience with various ITSM tools, while offering a fully remote working environment and diverse workplace culture. **

Job Summary

  • This role offers opportunities to join a multi-year Defence program delivering an enterprise Health Knowledge Management System for the ADF.
  • The company provides up to an extra 12 days of leave per year through their Life Days program and is certified as a Family Friendly workplace.
  • Successful applicants must be an Australian Citizen holding a Baseline security clearance and be willing to uplift to an NV-1 clearance.

Matching Summary

Match Score: 75

** Leidos UK is seeking a Software Support Analyst to provide Level 2 and Level 3 support for a Health Knowledge Management System as part of a multi-year Defence program. The role requires troubleshooting skills, knowledge of ITIL processes, and experience with various ITSM tools, while offering a fully remote working environment and diverse workplace culture. **

Salary

Not specified; Not specified; Benefits include Life Days program and family-friendly culture

Skills & Requirements

Must-have

  • Level 2 and Level 3 software support experience
  • ITSM tools like JIRA and Service Manager
  • Strong understanding of ITIL processes
  • Root cause analysis and troubleshooting skills
  • Australian Citizen with Baseline security clearance

Nice-to-have

  • Experience with AWS and Azure cloud technologies
  • Familiarity with Elasticsearch and Kibana monitoring
  • Knowledge of Linux containers and networking protocols
  • Ability to collaborate with remote distributed teams
  • Willingness to uplift security clearance to NV-1

Key Requirements

  • Australian Citizenship required
  • Baseline security clearance mandatory
  • Experience with ITIL Incident and Problem Management
  • Proficiency in JIRA and Confluence

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter