Deliver exceptional technical support services to internal users at the London branch office and global remote colleagues
Job Summary
Deliver exceptional technical support services to internal users at the London branch office and global remote colleagues.
Provide 1st/2nd line end-user support across hardware, software, and peripherals, resolving incidents and service requests via multiple channels.
The role requires attending the London office a minimum of 4 days a week, working standard business hours, with occasional travel and out-of-hours work.
Matching Summary
Deliver exceptional technical support services to internal users at the London branch office and global remote colleagues.
Skills & Requirements
Must-have
1st/2nd line end-user support
hardware, software, and peripherals support
Windows, macOS, Microsoft 365 support
user onboarding/offboarding
IT security and policy compliance
Nice-to-have
ITIL practices and service management
video conferencing technologies support
support VIP/C-Suite Executive Level Staff
passion for technology and continuous learning
Key Requirements
2-3 years of experience in IT support
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory
Experience with remote support tools and ticketing systems
Familiarity with mobile device management platforms