Major Incident Manager With German

Atos

Timisoara, RO
Not specified
Major incident resolution
Lead virtual teams
Itil best practices
Atos Group is seeking a Major Incident Manager fluent in German to oversee critical incident resolution within complex environments. The ideal candidate will possess strong communication skills, experience in incident management, and a good understanding of ITIL practices

Job Summary

  • Overseeing critical (P1/Major Incident) incident resolution within compound environments with complete confidence, engaging internal and external support teams globally.
  • Responsible for creating clear and accurate communication during incidents across the business, including senior and exec management levels.
  • The Incident Manager has the following key-skills: Builds long-term relationships with internal/external teams; Excellent English communication skills (written and oral); Successful delivery against commitments and deadlines.

Matching Summary

Match Score: 85

Atos Group is seeking a Major Incident Manager fluent in German to oversee critical incident resolution within complex environments. The ideal candidate will possess strong communication skills, experience in incident management, and a good understanding of ITIL practices.

Skills & Requirements

Must-have

  • Major Incident resolution
  • Lead virtual teams
  • ITIL best practices
  • Fluent in German and English
  • ServiceNow MI Module

Nice-to-have

  • Customer service environment experience
  • ITIL Foundation certification
  • Relevant industry knowledge
  • Stakeholder management style

Key Requirements

  • Fluent in German and English
  • Operational experience in Incident Management
  • Competent with Microsoft Office

Work Rights

Not specified

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