Customer Satisfaction Representative

Lithia & Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Hybrid (in-office presence expected in either medford, or, or dallas, tx)
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative in Medford, OR, and Dallas, TX. The role focuses on enhancing customer satisfaction by acting as a liaison between customers and the dealership, ensuring concerns are addressed promptly

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track trends using the FreshDesk Omni Program.
  • The company offers competitive pay, medical/dental/vision plans, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative in Medford, OR, and Dallas, TX. The role focuses on enhancing customer satisfaction by acting as a liaison between customers and the dealership, ensuring concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

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