Customer Service Agent

GALDERMA AUSTRALIA

Düsseldorf, Germany
Hybrid
Customer service experience
Handle inbound calls and emails
Document contacts in crm
As a Customer Service Specialist, you will be the first point of contact for pharmacies, doctors, and patients, handling inquiries about products, orders, and services via phone and email

Job Summary

  • As a Customer Service Specialist, you will be the first point of contact for pharmacies, doctors, and patients, handling inquiries about products, orders, and services via phone and email.
  • You will ensure service-oriented, compliant processing, structured documentation of all contacts in the system, and close collaboration with internal interfaces for efficient issue resolution.
  • The company offers an inclusive culture, employer-funded company pension, discounted products, corporate benefits, fresh fruit, water, tea, coffee, lunch vouchers, and the opportunity to participate in international projects.

Matching Summary

As a Customer Service Specialist, you will be the first point of contact for pharmacies, doctors, and patients, handling inquiries about products, orders, and services via phone and email.

Skills & Requirements

Must-have

  • Customer service experience
  • Handle inbound calls and emails
  • Document contacts in CRM
  • Work with internal departments
  • German market support

Nice-to-have

  • Positive energy and passion
  • Teamwork and collaboration
  • Focus on results and learning
  • Initiative and motivation

Key Requirements

  • Experience in Customer Service
  • Bachelor's degree or equivalent
  • Fluent German
  • Good English skills

Work Rights

Not specified

Tailored Resume

Cover Letter